All prices in our magazine and in the web shop are displayed in £ GBP and include VAT (value-added tax, at present 15%). In addition we charge the costs for shipping & handling which amount to £4.99.
Payment methods we accept:

Currently we accept payment by the following credit cards:

Euro / Mastercard    VISA

Please indicate your credit card number as well as the date of expiry of your credit card on the order form. Apart from your purchase the only further costs will be shipping & handling. We will charge your credit card account when your order is ready for shipping in our warehouse.

Download terms as PDF

1. EMP Bonus Points are automatically credited to the customer’s account with each purchase made with EMP HGmbH. In order to be credited with points, the customer is merely required to provide full details of their address. Participation in the EMP Bonus Points Scheme, as well as the redemption of the points is, of course, voluntary and free of charge.
2. EMP Bonus Points will be credited to the customer’s account four weeks after the purchase of goods (whereby the purchase equates to the date of invoice). The points may be redeemed after this time. EMP Bonus Points can also be acquired through special promotional offers, where applicable. One point is worth £0.01 pence, and participants in the EMP Bonus Points Scheme receive either three, five or seven Bonus Points for every Pound spent (including VAT), depending on the Bonus-level reached .The Bonus-levels comprise of Level A, Level B and Level C, and are calculated as follows:
   1. Starting from the first Pound spent by the customer at EMP, every Pound  is worth three points. This constitutes Bonus Level A.
   2. Customers spending more than £150 in total (on all orders combined, as of 01.07.2006) qualify for Level B. Every Pound thereafter (!) is worth 5 points.
   3. Customers spending more than £400 in total qualify for Level C and receive 7 points for every Pound  spent on all subsequent (!) orders.
3. Registered customers can request their points status by contacting our Customer Service department on 0844 557 9641. Alternatively, customers who have registered online can check their points status at www.emp-online.co.uk  by clicking on ‘My Account’. EMP Bonus Points are not transferrable. Acquired points must be redeemed within 24 months after being credited. After this time, they will expire and be lost irrevocably. In the event that the customer’s participation in the EMP Bonus Points Scheme is terminated or suspended by either the customer or EMP in compliance with Section 6 of these Terms and Conditions, all points on the account will also be irrevocably lost.
4. Customers participating in the EMP Bonus Points Scheme can only redeem their points for awards (a particular product) if they have accrued the required number of points for that award (a particular product). This applies to all available awards (products) in the EMP range. Points may not be used as part-payment of a product. Points may not be exchanged for cash either, nor is it possible to purchase points with cash. In all other respects, the redemption of EMP Bonus Points is subject to the General Terms and Conditions of EMP Mail Order UK Ltd. As with all other orders, shipping costs also apply accordingly and cannot be paid for with Bonus Points.
5. Should the customer cancel all or part of a purchase (e.g. by returning goods), points which have been credited to the customer’s account will be deducted to the value of the returned goods. The same procedure also applies to mistakenly credited points or in the case of improper use.
6. Participants have the right to cancel their participation in the EMP Bonus Points Scheme at any time, and without notice or specific reason. EMP Mail Order UK Ltd is permitted to cancel a customer’s participation in the Points Scheme by serving 3 months’ notice to the end of a month. EMP Mail Order UK Ltd also reserves the right to exclude individuals from participating on the grounds of cause, such as improper use of the Bonus Points Scheme. EMP Mail Order UK Ltd reserves the right to amend or suspend/cancel the EMP Bonus Points Scheme after an appropriate period of notice. EMP Mail Order UK Ltd furthermore reserves the right to amend or extend its General Terms and Conditions of Membership.
7. EMP Mail Order UK Ltd has the right , where required, to collect, process and utilise customers’ personal data relating to participation in the EMP Bonus Points Scheme in order to establish, amend or implement the contractual relationship with the customer, including its definition as regards content. For these purposes, personal data may also be passed on to EMP’s partner companies and EMP brands (within the EMP group*) in the event that the customer uses their services when collecting or redeeming points in the EMP Bonus Points Scheme . (*EMP Mail-Order UK Ltd is a wholly owned subsidiary of EMP merchandising HGmbH, Darmer Esch 70 a 49811 Lingen, Germany.)

Download terms as PDF

There is no minimum order value!!!

Download terms as PDF

Download terms as PDF

Managing Director: Frank Janetzky
Secretary: James Pritchard-Barrett
Commercial Registry: 6323645
VAT-No.: GB 913 0284 57
E-Mail: mailbox@emp-online.co.uk

Download terms as PDF

You can cancel any order within two weeks without stating any reasons, either by writing to us (by letter, fax or e-mail) or by returning the goods. The two-week period starts running, at the earliest, upon receipt of your order. You may return your order within 14 days of receipt. In order to comply with the statutory cooling-off period, it is sufficient to have dispatched your cancellation or the goods within the specified period. All returns and notes of cancellation should be addressed to:

EMP Mail Order UK Ltd.
Unit 8, Fairfax Road
Heathfield Industrial Estate
Newton Abbot
Devon
TQ12 6UD

This cooling-off period does not apply to audio or video recordings (e.g. CDs, LPs, DVDs, videos, audio cassettes, etc.) or software if you have already unsealed the cellophane packaging, opened the case or removed their shrink wrapping. There is also no cooling-off provision for Print Media, Contact Lenses and associated accessories can only be returned for a refund if they are in their unopened original sealed packaging.

Consequences of Cancellation:

In the event of a valid cancellation, the action made or granted by either side must be observed. If you are unable to return the goods to us, or can only return them in a deteriorated condition, you will be required to reimburse us for their value (= money). ‘Deteriorated condition’ refers, for example, to altered, laundered or worn textiles/clothes/shoes or similar. This does not apply if the deterioration of the goods is solely due to the goods having been subjected to the kind of examination which is, for example, possible in a shop. You can also avoid having to reimburse us by refusing delivery and by not undertaking any other actions which could impair their value. In the event of cancellation, please ensure that you return the goods to the address above. You will be required to bear the direct cost of returning the goods. Once the goods have been returned in a re-saleable condition, we will refund you the purchase price but not the cost of postage in returning the goods. Please send your returned items to our returns address printed on this page using the most economical method ensuring that sufficient postage has been paid. We advise you to get a certificate of posting from the post office in case we never receive the items. In case of a justified complaint (faulty goods, incorrect delivery or similar) we will always bear any postage costs.

*Hint: You can also download the Returns Form from here:

Download Returns form for customers from UK (PDF file)

You need the free Adobe Acrobat Reader for viewing and printing the Returns Form.

Download terms as PDF

Please make sure that you receive an undamaged package (if necessary open the package in the presence of the postman). Do not in any case accept a damaged delivery (e.g. an opened box or similar) since by doing this you implicitly confirm the reception of damaged items.

Download terms as PDF

The safety software we use SSL (Secure Socket Layer) encrypts all personal information (like name, address, credit card number) you enter in our website. This information is not accessible to any third-parties whilst you are connected to our server with the SSL protocol. SSL encrypts all information that you pass to us over the internet using a unique key that only we can access.

Public Key: RSA 1024 Bit
User data encryption: RC4 128 Bit

The following information is encrypted:

• Personal information (name, address, Telephone-No. etc.)
• Login Information (eMail Address and password)
• Payment method
• Credit-Card and Bank Account Information
• The Date you wish to wait for missing items in an order

Download terms as PDF

General

Please note that under no circumstances do we pass on your email addresses or telephone numbers to other organizations. We do occasionally make our catalogue mailing list available to other carefully selected companies but only if their products rock!

RECEIVE ROCKIN’ FREE CATALOGUES
Tick the box at the checkout when you are completing your order to continue receiving ours and other outrageously cool catalogues.

RECEIVE COOL ONLINE OFFERS and NEWSLETTER
Win, win, win, freebies, newsletters, band info etc.. Don’t forget to check this box when you are completing your order to keep up with what is going down.

Registration

Ordering at EMP is very easy. We offer a free registration service, where all necessary personal information can be saved using a username and password, so that this information can automatically be entered each time you wish to place an order. The EMP Account makes ordering easier in the following ways:

• Items in your Shopping Cart are saved, so you can come back later to order the items
• You no longer need to enter your Personal Details when placing an order
• You can access and change your Personal Details in "My EMP" or delete your customer account completely

The registration is free and you have no obligation to order.

You can delete your customer account at any time. You can do this in the "My EMP" section (once you have logged in to your account). To delete the account, simply click the link "Delete my account irrevocably now". Please note that once the account has been deleted, you must re-register if you wish to place a new order.

Cookies

Cookies are small text documents that are saved on your computer's hard-drive. Our cookies do not contain any personal information, they are used for navigation and recognition purposes only.

Note: You are also able to place orders at EMP without cookies.

EMP email Newsletter

We offer a subscription for a free, weekly EMP email Newsletter. After registration, you will receive an Email confirmation. In order to complete the registration process, you must click on the activation link. You will then receive a regular email from EMP (normally Fridays) with the latest releases, information and special offers.

By clicking "Subscribe now" you agree that EMP Mail Order UK Ltd., Modbury House, New Mills Industrial Estate, Modbury, Ivybridge, Devon, PL21 0TP and its parent company and subsidiaries may use your eMail address for marketing purposes. This includes the sending of information by email to your registered email address (i.e. the EMP newsletter)

Your email address will be permanently stored and will not be passed onto third parties!

If you no longer wish to receive information by email, you may cancel your subscription by clicking on the link at the end of the newsletter. This will then remove your email address from the mailing list and you will no longer receive the newsletter.

Download terms as PDF

• Closing Dates for Special Offers are shown on the Webshop.
• Special Offers are short-term offers with absolutely no Stock Guarantee. The offer is valid as long as stock lasts.
• For customers from outside the European Union: Valid Legal Jurisdiction is that of our registered business address.
• If you are an underage customer (a "minor"), we will need the signature of one of your parents or a guardian.
• Please don’t send us any cash with your orders (we cannot accept any responsibility for post we don’t receive!)
• As the supplier, we are allowed to send you partial deliveries, and you, as the purchaser, are required to accept this type of delivery.
• In your own interest, please ensure that the package you receive from the postal service is intact. Never accept a defective consignment (e.g. a torn package) from the parcel delivery service.
• Despite careful stocking, items offered may sell out more quickly than anticipated. We work on the basis that we will deliver the articles you order as long as stocks last. This is especially true for special offers/limited offers. For prize draws/competitions, the judge’s decision is final!
• We warrant that goods supplied by us are free of manufacturing or material defects. In accordance with the law, you are entitled to issue a justified complaint known as a "notice of defect" for goods supplied by us. We are not liable for the suitability of the goods for a specific use intended by the purchaser.
• If you reside within the European Union your local consumer rights laws may be applicable.
• All deliveries are subject to these terms of delivery.
• If not stated, all textiles consist of 100% Cotton.
• In accordance with Legal ruling, you are entitled to reclaiming on faulty goods for up to 2 years. We are not liable for the suitability of our products for a certain purpose. We recommend that you check all items for faults upon receipt of a delivery.
• You are entitled to all legal rights in case our goods have flaws (2 years warranty claim). We do not grant further guarantees. Obvious flaws of goods are to be reported to us immediately after reception in written form. If not reported all other warranties on our behalf referring to this expire. We recommend you check all goods immediately after you receive your parcel.
• Special offers are only valid while supplies last.
• All prices are in British Pounds (GBP) including the local VAT. The price at the time of ordering is the valid price for online orders. Errors and omissions excepted. Only when ordering from the magazine: We reserve the right to change prices at any time.
• The delivered goods remain our property until fully paid for.
• The information on this website is protected by copyright. Reprints, even extracts must be authorized by the publisher.
• ll deliveries are subject exclusively to the above-mentioned Delivery Terms in the version valid at the time the order is placed.
  

Download terms as PDF

The author (EMP) explicitly accounts that all websites which are linked to were free from illegal content at the time the linking occured. Furthermore the author accounts that he has no influence on the current and future configuration of the websites linked to or connected. A consistent check of the sites linked to or connected is not possible as long as there are no concrete indications of encroachment. As soon as we become aware of any illegal content, we will immediately delete the links concerned. This applies for all links and references set within our own internet-offer as well as for all entries made by third parties in our guest-book section, chat, forums and mailing lists.  If any damage occurs by the use of information presented therein, only the author of the respective pages may be held liable, not the person who has linked the pages.

Download terms as PDF

Address:

EMP Mail Order UK Ltd.
Chene Court
Poundwell Street
Modbury
Ivybridge
Devon
PL21 0QJ

Customer Service:

Phone:

0844 5579641
Monday to Friday, from 9am to 10pm and on Saturday’s, from 9am to 6pm.

Fax:

0844 5579642

eMail:

mailbox@emp-online.co.uk

Commercial Register Number:

6323645

VAT No.:

GB 913 0284 57

Management:

Frank Janetzky

Secretary:

James Pritchard-Barrett

 

Download terms as PDF